FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What type of products do you offer?
A: We specialize in handcrafted charm jewelry, including necklaces, bag charms, tie belts/bag straps, and junk charm hats. Every piece is designed to be a statement of personal style and creativity.
Q: Are your charms customizable?
A: Yes! Our pieces are made to reflect your unique style. You can choose specific charms, colors, themes, and arrangements to create a one-of-a-kind accessory.
Q: Do you offer pre-made designs?
A: Absolutely! We have a selection of ready-to-ship designs if you’re looking for something stylish without the wait.
Q: Once an item sells out does it ever restock?
A: No! All items are handcrafted and 1 of 1. So, once an item sells out, it is gone forever. A similar piece can be created through our Custom Orders, where the preferred sold out item is listed as a reference with a picture included, while supplies last.
Shipping & Delivery
Q: Do you ship nationwide/internationally?
A: Yes, we currently ship to all 50 North American states. International shipping is not yet available at this time.
Q: How much does shipping cost?
A: Shipping costs depend on the destination and order size. Rates will be calculated at checkout.
Q: How long does shipping take?
A: Once shipped, orders typically arrive within 3-5 business days for domestic.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Due to the handmade and custom nature of our pieces, we do not accept returns. However, if there’s an issue with your order, please contact us within [insert timeframe, e.g., 48 hours] of receiving your package, and we’ll work to make it right.
Q: What if my item arrives damaged?
A: We carefully package every order, but if your item arrives damaged, please contact us immediately with photos, and we’ll assist you with a replacement or repair.
Care Instructions
Q: How do I take care of my charm jewelry?
A: Keep your pieces dry and avoid exposure to water, perfumes, or lotions.
Store them in a cool, dry place when not in use.
Wipe gently with a soft cloth if needed.
Q: Can I wear my charm jewelry every day?
A: While our pieces are made to last, we recommend occasional wear to maintain their beauty. Avoid rough handling to prevent wear and tear.
Contact & Support
Q: How can I contact you for questions or concerns?
A: You can reach us via email at contact.niknackz@gmail.com or through Facebook messenger at NIK NACKZ. We typically respond within 24-48 hours.
Q: Do you offer bulk or wholesale orders?
A: Yes! If you’re interested in bulk or wholesale orders, please contact us for details on pricing and customization options.